Returns & Refund Policy

Last updated: October 26, 2026

1. Returns & Exchanges

At MAGELINE Australia, we are committed to providing premium skincare products and exceptional customer care.

For hygiene and product safety reasons, we do not accept returns or exchanges due to a change of mind, including incorrect product selection or personal preferences.

Once a skincare product has been opened, unsealed or used, it cannot be returned or exchanged for change-of-mind reasons.

We encourage all customers to carefully review their selections before opening their full-size products.

2. Complimentary 1ml Sample for New Customers

We believe every skincare journey should begin with confidence.

Every first-time customer will receive a complimentary 1ml skincare sample to experience the product before opening their full-size purchase.

We recommend trying the sample first, following the suggested application instructions and observing how your skin responds.

If irritation occurs, discontinue use and contact your skincare consultant for guidance.

3. Your Personal Skincare Consultant

Every MAGELINE Australia customer has access to a dedicated skincare consultant.

With your consent, we can connect with you through email, WeChat or Instagram, according to your preferred communication method.

Our personalised skincare service includes:

• Online Skin Assessment: Understanding your skin type, concerns and skincare goals.

• Personalised Product Recommendations: Helping you choose suitable products for your individual needs.

• Product Usage Guidance: Providing clear instructions on application methods, skincare routine order and frequency of use.

• Ongoing Skincare Follow-Up: Supporting your skincare journey, answering questions and offering routine guidance as needed.

Our skincare consultations are intended for cosmetic guidance and do not replace professional medical advice.

4. Damaged, Faulty or Incorrect Products

If your order arrives damaged, contains an incorrect item or has a product quality issue, please contact us promptly.

Please provide your order number, a description of the issue and photographs where available.

Our customer care team will review your concern and assist with an appropriate resolution.

5. Refunds

Where a refund is applicable, approved refunds will generally be processed through the original payment method.

Processing times may vary depending on your bank or payment provider.

6. Customer Rights

Nothing in this policy affects your rights under applicable consumer protection laws.

7. Contact Us

For order enquiries, product guidance or after-sales assistance, please contact:

MAGELINE Australia

Email: katie940307@gmail.com

We are here to support you throughout your skincare journey.

MAGELINE Australia — Personalised Skincare, Thoughtful Care.